1. Corrections or Cancellations
A correction or cancellation of an order in process will be subject to costs incurred to date. Custom orders are also subject to a $50.00(d) cancellation charge.
2. Returns and Adjustments
Our manufacturing procedures for custom made or engraved products have been specifically developed to eliminate errors or misunderstandings. Should a misunderstanding occur, however, any request for return of good or an adjustment must be made in writing to USA Made Medals and accompanied with samples of the product(s) in question. This must be done within 10 days of receipt. No merchandise will be accepted for return without our written authorization. USA Made Medals will not be responsible for errors due to a failure to inspect and approve a proof. Waiving of this step will automatically relieve us from any responsibility as it may relate to the striking process.
Returns on stock items are subject to a 20% restocking fee on unassembled product without engraving or color fill. Items must be in good condition.